Support
Step Team turns your daily steps into a 64-player tournament bracket. Walk more than your opponent that day, advance to the next round. Below are answers to the most common questions — if you don't find what you need, get in touch.
Contact
Email: support@stepteamapp.com
We read every message and aim to reply within 2 business days.
FAQ
How do I sign in?
Step Team uses passwordless sign-in. Enter your email, and we'll send you a 6-digit code to sign in with — no password to remember.
How do I submit my steps?
Each day, open the app and tap + Add / Import from Health to submit yesterday's completed step count. Step Team reads your step total from Apple Health, so make sure you've granted Health access when prompted. Submit by the daily deadline (9 PM ET) or that day counts as a forfeit.
Why don't I see an "Import from Health" button?
The button only appears once the day you're submitting has fully ended and hasn't been submitted yet. If you see "Nothing to submit yet," your most recent day either isn't complete or is already in — check back after your local midnight.
Do I need an Apple Watch?
No. Step Team works with the step count on your iPhone alone, or with any tracker that syncs to Apple Health (Apple Watch, Garmin, WHOOP, Oura, and others). You pick which source you're using in your profile.
What data does Step Team use, and does it write to Health?
Step Team reads your step count from Apple Health, read-only — it never writes anything back to Health. See our Privacy Policy for the full detail on what we collect and how it's used.
How are matchups and brackets decided?
Brackets are 64 players over six rounds, Monday through Saturday. Each round is decided by that day's step total — higher count advances. Sundays are for picking your bracket for the coming week. Seeding uses your recent step average.
Is Step Team free? Is there real-money betting?
Step Team is free to play. There is no real-money wagering.
How do I delete my account?
Open the Profile tab and tap Delete Account. This permanently removes your account and associated data.
I found a bug / have a feature idea.
We'd love to hear it — email support@stepteamapp.com with as much detail as you can (what you did, what you expected, what happened).